Privacy Policy
We take privacy seriously at Uptown Pokies. This page explains exactly how we handle your personal information — what we collect, why we collect it, and how we keep it safe.
Our practices align with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and where relevant, the General Data Protection Regulation (GDPR). If you have questions at any point, our team is ready to help.
By using our casino, you agree to the practices described here. We recommend reading this page fully so you know what to expect from us.
1. Scope of This Policy
This policy applies to all players who access Uptown Pokies through any device — desktop, tablet, or mobile. It covers every interaction you have with our platform, from account registration through to final withdrawal.
It applies to:
- Registered account holders
- Visitors browsing without an account
- Anyone contacting our support team
We do not knowingly collect data from anyone under 18 years of age. If we become aware that a minor has provided personal information, we remove it promptly.
2. What Information We Collect
2.1 Information You Provide Directly
When you create an account or make a transaction, we collect details including:
- Full name and date of birth
- Email address and phone number
- Residential address
- Payment details (card numbers, bank account data)
- Identity verification documents (passport, driver's licence)
2.2 Information Collected Automatically
We also gather data automatically as you use our platform. This includes your IP address, device type, browser, session duration, and the games you play. This data helps us understand how our platform performs and where we can do better for you.
3. How We Collect Your Information
We collect your data through several channels:
- Account registration forms
- Deposit and withdrawal processes
- Customer support interactions (live chat, email, phone)
- Cookies and tracking technologies on our site
- Third-party identity verification services
We only collect what we genuinely need. If something is optional, we say so clearly at the point of collection.
4. Why We Use Your Information
We use your personal data for specific, lawful purposes. Here is a breakdown of the primary reasons:
| Purpose | Legal Basis (APP / GDPR) |
|---|---|
| Account management and verification | Contractual necessity |
| Processing deposits and withdrawals in AU$ | Contractual necessity |
| Responsible gambling checks | Legal obligation |
| Fraud prevention and anti-money laundering | Legal obligation |
| Customer support | Legitimate interest |
| Sending promotional offers (with consent) | Consent |
| Platform analytics and improvement | Legitimate interest |
We never sell your personal data to third parties for their own marketing use. That is a firm commitment we make to every player.
5. How We Store and Protect Your Data
5.1 Security Measures
We use industry-standard security practices to keep your data protected. Our infrastructure includes SSL encryption across all pages, two-factor authentication options, and regular security audits conducted by independent parties.
Our servers are hosted in secure, access-controlled environments. Only authorised staff can access personal data, and only when their role requires it.
5.2 Data Retention
We hold your data only for as long as necessary. Below is a general guide to our retention periods:
| Data Type | Retention Period |
|---|---|
| Account and identity records | 7 years after account closure |
| Financial transaction records (AU$) | 7 years (AML compliance) |
| Customer support records | 3 years |
| Cookie and browsing data | Up to 24 months |
| Marketing preferences | Until you withdraw consent |
After these periods, data is securely deleted or anonymised.
6. Who We Share Your Information With
We share your data only where there is a clear reason to do so. Third parties we may work with include:
- Payment processors (to handle AU$ deposits and withdrawals)
- Identity verification providers (to meet KYC requirements)
- Regulatory bodies (as required by Australian law)
- IT and hosting partners (under strict confidentiality agreements)
All third parties are required to handle your information in line with Australian privacy law. We do not share data with parties outside this scope without your explicit consent.
7. Cookies
7.1 How We Use Cookies
Cookies are small files stored on your device when you visit our site. We use them to keep you logged in, remember your preferences, and understand how players move through the platform.
You can control cookie settings through your browser at any time. Disabling certain cookies may affect how some parts of the site function.
7.2 Types of Cookies We Use
We use essential cookies (required for the site to work), analytics cookies (to track usage patterns), and preference cookies (to save your settings). We do not use advertising cookies from third-party ad networks.
8. Your Rights as a Player
Under the Australian Privacy Act and applicable GDPR provisions, you have clear rights over your personal data. These include the right to access your data, request corrections, ask for deletion (where legally permitted), withdraw consent for marketing, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, simply contact our privacy team. We aim to respond within 30 days. What happens if we cannot fulfill a request? We will explain why in writing, and let you know what alternatives exist.
9. Contact Us
Privacy questions are handled by our dedicated team. You can reach us at:
Email: privacy@uptownpokies.com
Support
Hours: 24 hours a day, 7 days a week
Response
Time: Within 30 business days for formal privacy requests
If you feel your concern has not been addressed, you have the right to escalate your complaint to the OAIC at www.oaic.gov.au.
We update this policy periodically. When we do, the "Last Updated" date at the top of this page will change. Continued use of Uptown Pokies after any update means you accept the revised terms.
Last Updated: February 2026